INSPECTION UPON DELIVERY
Immediately upon delivery, please inspect your tiles for accuracy of materials ordered, including quality, colour and quantity. In the unlikely event that tiles may have been damaged during shipment, a freight claim must be filed with the delivering carrier within five (5) days of receipt of material. Any damage that is visible upon delivery must be noted on the freight carrier delivery receipt. All claims must be presented in writing to the delivering carrier with a copy to 1000graden.
The customer or customer’s representative should inspect the tile before installation. Installation signifies acceptance and no adjustments can be made once material has been installed.
Special/custom orders of decorated tiles can take as much as 60 days after confirmation and depending on the source of the material. Please place your order as far in advance as possible to ensure that all material is available when you need it.
1000graden does not accept responsibility or liability for installation, grouting, sealing or refinishing of any product.
VARIATION AND UNIFORMITY
Limited and Medium variation is exhibited in partially handmade and machine made tiles. They will show some colour and size variation.
Handcrafted tiles will exhibit a wide range of tone within a given hue or colour. 1000graden cannot accept claims for colour variation or defining crazing as a reason for product failure.
Hand painted tile panels cannot be returned. These orders are non-cancelable.
The hand made edition panels can be returned within 8 days but not for reasons of color or image. Please send an e-mail to firstname.lastname@example.org. You will receive our answer. After receiving this confirmation you have 7 days to return the product to us, or bring it back to the studio. In case of damaged goods we will notify the insurance company.
The return shipping costs are for the customer. We cannot accept returns on tiles that are in any way damaged or not in a re-salable condition.
PAYMENT, TERMS AND CREDIT EXTENSION
All tile panels are purchased with a 100% deposit due, upon placement of order. The balance of the order, plus freight and handling charges is due before shipment unless an open account has been established with 1000graden.
1000graden shall not be liable for any delay in delivery or suspension or cancellation of performance hereunder due to any causes beyond its control, including but not limited to, acts of God or government, delays in production or shipping and delays caused by strikes or accidents. In the event of such delay, 1000graden’s time for delivery or other performance shall be extended for a period equal to the duration of such delay.
Damage to product caused by inappropriate installation, accident, misuse, abuse, or improper maintenance is not covered by the warranty. With respect to tile variations in colour, shade, grain, flow, tonality, crazing, veining and texture are inherent characteristics thereof and are not defects.
Variations in facial dimensions and thickness will be allowed as per industry standards. No Warranties are made against crazing, scratching or wear due to: improper installation; including improper alteration of the surface with sealers or grout, falling objects, misuse, abuse, exposure to extreme temperatures, using improper chemicals or compounds, non-foot traffic wear or other similar incidents.